HUMAN·TECH
← coffeewithjj.comESENFree resource · 2026 Edition
CX × AI Playbook cover — Human Tech, 2026 Edition
The Human Tech saga · appetizer

Scale your CX with AI
without losing what's human.

The CX × AI Playbook: fresh data from Zendesk, Intercom and Salesforce, plus the Human Tech Map to decide what to automate and what to leave in the hands of a person. Straight to the point.

  • ✓The Human Tech Map: the 3 zones to decide what to automate (and what never).
  • ✓5 actionable plays with 2026 numbers: Fin, Zendesk, McKinsey and more.
  • ✓Your Monday checklist: 7 moves to start with no new budget.
  • ✓9 pages, 12-minute read. Zero filler.

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No spam. Just Human Tech.

JJ
José Julio García Granados
Chief Customer Officer @ Metricool · Creator of Human Tech
With data fromZendesk CX Trends 2026 · Intercom / Fin 3 · Salesforce State of Service · McKinsey · Gartner · Deloitte